YOU REQUIRE THE FOLLOWING SUBSCRIPTION PLAN
Automatic cancellation of appointments when no deposit has been received is only available in the ‘Expert studio’ plan.
These options will not be available for you when you do not have this plan.
TATTOOGENDA & STRIPE
Please make sure you have connected Stripe with your Tattoogenda account if you wish to have a ‘Confirm payment’ button into your email.
Into your Tattoogenda studio software,
you can find your settings on the bottom left of your screen above your studio name.
Go to your settings and choose ‘Notifications’
Your screen could look like the screenshot below.
YOUR AUTOMATED EMAILS ARE ACTIVE
YOUR AUTOMATED EMAILS ARE INACTIVE
Your automated email or option is active
Your automated email or option is inactive
AUTOMATED CANCELLATION CONFIGURATION #
On your schematic click on ‘Cancellation email’.
You will see the ‘Cancellation’ appear with a toggle button and an input field.
Toggle on your automated cancellation
Notice that it has turned white on your schematic
Fill out how many days after the second reminder, you wish to send the automatic cancellation email.
( e.g. In this example we’ve set it to wait 7 days. )
So now the customer already got 7 days before his first reminder, again 7 days before his second reminder, and again 7 days before the appointment gets canceled automatically.
Does this action remove my appointment or project?
No, this action only cancels the appointment(s) to open up its timeframe into you calendar.
Canceled appointments don’t show in your TG calendar, but are still available if you go to projects and unfold that project.
The project and it’s canceled appointments stay available, in case you want to re-book this customer you don’t need to do the input again.
You can see a preview of how the email could look like.
The square brackets and its content will be replaced with your own data.
If your studio’s support email would be ‘firstname.lastname@example.org’ it would look like this
In an upcoming feature you are able to add information you would like to share with your customer.
You still have a problem or a question?
You can find a little link below called ‘Still stuck? How can we help!’