Marketing to your customer
After you made a booking for your customer, TG will automatically mail this customer with his list of newly booked dates.
No more business cards with manually written dates your customer can loose or their dog can eat.
You can also mention your socials, give extra information about how their day is gonna go, how they can be prepared..
Customers love this kind of communication!
Make them share on FB
In that same e-mail you can ask how exited they are, and to share that answer on Facebook with a tag to you!
This will give your socials a lot more action!
You can choose to send an automated reminder via SMS or via E-mail (or both). You can also choose how much time before the appointment takes place. We recommend 24h: enough time to be a real honest reminder, but not enough time to let them cancel on time without loosing deposit 😉
Promote your artist AND your shop
While you want to promote your studio, your artists will also apreciate it if you promote their socials. Both can be true. In all the automated mails to your customers, you can choose to link to both: the socials of the artist that is booked with can be dynamically added to the content of your mail.
Happy artists = happy studio
You can also use this mail to (re) explain your aftercare instructions.
Follow-up after an appointment
A day after the appointment TG can send an automated mail to your customer.
Asking if everything goes well with the healing, if there is anything else they need, etc.
You can make these emails looks real and very simple, and you would be surprised how many customers love this extra attention. They will reply how happy they are, which is always nice to read :). Or they will reply with any issue they have, and this can boost the overal satisfaction score of your studio!
Ask for a review
This follow-up email is the best timing! Customers have forgotten a bit about the pain already to :), which is good for you.
If you send them this (automated) casual email to inform if everything goes well, then you can ask for a review at the end. It’s amazing how many people do this. It’s called reciprocity: you do something for them (ask how they are doing), and they do something back for you (the review).
Social proof is what you want for your studio to grow!