When your customer does not show up or cancels too late you can choose to use the deposit according to your deposit rules of your studio.
Before you check on the type of cancellation there’s a few things we need to do to use the deposit amount.
Go to ‘Calendar’
This red line indicates the current time
Click on the appointment
You will see the following screen
Click on ‘Payment’
Here you can see if there is a deposit available
Enter the amount you wish to use
( e.g. the customer did not show up so you could use the full deposit amount )
Click on ‘Save’
You can see that there is a green dot into your appointment this means a payment has been made for this appointment
Hover over your appointment
You will get this pop up detail summary
We can see the green dot means a payment was made
Click on your appointment
Go to ‘Payment’
We can now see that there is no deposit available
Go back to ‘General’
We will now check it as a cancellation or a no show
Use the scrollbar to scroll down
Scroll down until you see the following options
Choose your cancellation type and click save
You will go back to your calendar automatically
We can now see that this appointment was a no show but we have use the deposit
You still have a problem or a question?
You can find a little link below called ‘Still stuck? How can we help!’
Written by
Sharice Vandenhende
By Tattoogenda
