Into your Tattoogenda studio software,
you can find your settings on the bottom left of your screen above your studio name.
Go to your settings and choose ‘Administration’
Into your administration you can navigate through the following tabs
Shop, Users, Billing, Mailing, API Keys
Go to ‘Mailing’
TG has a few automated emails that gets send to your customer.
By default, these mails will be send coming from noreply@tattoogenda.com.
Therefor, when your customer receives such mail, and hits reply, the reply won’t go anywhere and get lost.
We advice you to add your own personal email here, so those automated mails will appear to be sent from your own email address, and when replied to they will arrive in your mailbox.
TG only allows you to use sender email adresses that you have ‘confirmed’.
You can only confirm an email adress if you own the domain.
That means no ..@gmail.com or …@hotmail.com adresses, since you don’t own gmail or hotmail.
A better example is: yourname@yourshopname.com, eg. alexander@inkstories.com.
If you want to read more about why eg. gmail is not possible:
https://postmarkapp.com/blog/why-cant-i-use-gmail-address
Confirming an email address is done by setting some DNS records in your hosting providers settings. The following steps will explain more.
Enter your email adres and click save.
After saving you will see more information appearing.
You can see right now your email is not yet active.
To make it active, you need to ad a DKIM TXT record in your hosting providers dashboard.
Go to your provider (where you rent your domain name and host your website), login, search for TXT and DNS settings, add a DKIM TXT record, and give it the value you can copy paste from inside TG.
Copy your TXT value from your own screen, and not the value from below screenshot.
If this is all Chinese to you, contact your website builder, or read more here:
Verify after you have added the DKIM TXT RECORD into your DNS Settings
We will now add the Return-path, since this is also still inactive.
Take the same steps as before: login to your hosting providers dashboard, search for DNS and TXT settings, add a CNAME record and give it the value you find in TG.
Read more about what a CNAME is in DNS Settings for mail senders.
Copy your CNAME value from your own screen, and not the value from below screenshot.
Verify after you have added this record.
They should have turned Active if this was done correctly
You can delete the current by clicking on the bin icon
Click ‘Save’ to save your changes
You still have a problem or a question?
You can find a little link below called ‘Still stuck? How can we help!’
Written by
Sharice Vandenhende
By Tattoogenda
