Getting asked the same tattoo ideas time and time again?
Being a tattoo artist is for the majority of us, a very fulfilling job and the hard work pays off. Whenever the outdated trend requests start coming in though and the same ideas get repeated time and time again,… that’s when the profession can become repetitive and unfulfilling. But, there’s a solution to this problem – TattooGenda. How? Read on and find out for yourself.
TattooGenda trains your receptionist
Our system is set up in a way that makes bookings simple, yet complete. One of the fields you or your receptionist have to fill in while booking is the description of the project (tattoo). You of course have all of the other fields for things like color, placement, size, etc…
For the description however, it’s important that you let your client tell their story. Asking if there’s a symbolic meaning behind their idea and writing it all down will make them feel cared for. Which in most cases they are, of course.
A hypothesis - cliché requests
Let’s say a client comes in asking for a lion and its 2 cubs and your receptionist figures out that for the client it’s a symbol for family (with e.g. 2 children) and protection. Of course, they fill it in and the information gets to the artist. Idealistically your receptionist would then ask them if they’re open for other, more original ideas with the same meaning.
Most of us artists dread the idea of doing yet another lion or compass tattoo. However, you’re now aware of the significance behind that lion request and luckily, your receptionist has already mentally prepared the customer to be open for the artist’s input. This, together with the extra professional touch TattooGenda brings to the whole process will increase the chances of your original idea being picked by the time the client comes for their tattoo.
So, when you eventually show the original requested design of a lion and its cubs together with your original idea (e.g. a special bird you’ve always wanted to tattoo, protecting its eggs) that has the same meaning… the probability of your design being picked is way higher. The client has been mentally prepared for an original proposition, they’ve experienced the professional consultation and overall organization (automated emails and reminders) AND they know that they’ve been listened to since the symbolism stayed, so what do they have to lose?
This is not only beneficial for your relationship with your customers, but also trains you or whomever else does the bookings (e.g. a receptionist) to gather as much information about the project as possible. Eventually this will become a reflex to them and as a result your bookings will always be complete, which also makes a good impression.
We would like to mention that we cannot guarantee you’ll start to recieve only super interesting requests, because you as an artist are still responsible for the quality of your tattoos.
Showing professionality to your customers
As mentioned up above, our system also works with automated emails and reminders (you can read about it in depth here).
From the day a client books in until the day of their appointment, everything gets handled in a professional manner: the appointment list, deposit payment confirmation, appointment/deposit reminders, etc…
Now, there are 2 types of people amongst the tattoo artists: those who prefer having reference pictures from the client and those who would rather not get any.
For the tattoo artists that like working with reference pictures their client provided, TattooGenda has also got you covered, because among other things you also have the option to upload additional references. Asking for those will make your client feel involved and listened to which in return will make you seem trustworthy.
On the other hand, if a client hasn’t looked up any examples yet, asking for example pictures might get the client too attached to a tattoo they found online and it might make them close-minded. For this reason, some tattoo artists would rather not get reference pictures if the client doesn’t provide them on their own. It’s important to communicate your personal needs and wants to your receptionist so they know. Either way, because your booker already asked your client to describe it and showed interest in their idea – they’ll feel safe and will also be more trusting.
All of this combined ends up with your client being more open for your ideas
When we combine all of these elements, your client will gain trust in your shop and its management and therefore will be naturally more open-minded when it comes to the actual tattoos.
From the moment they contact the shop for an appointment and until the appointment itself, there are multiple things that show your client they are well looked after. Clear direct communication, empathy and interest in your client, structure and organization.
Because of this, even if your client is already attached to a design they saw online or a simple idea they came up with, they’ll be more open to giving you that artistic freedom all of us crave. Who knows, they might end up going for your suggested penguin instead of a lion.
And the cherry on top? Your clients are being taken care of even after the appointment with an automated aftercare/follow-up email, you can read more about it here.
In that follow-up email you can choose to ask your client for a review. In the situation where they gave the artist lots of freedom and trust, this will only attract more trusting customers.
Conclusion? Our software is full with endless amount of possibilities that help you grow as an artist and as a business.
If you have any questions, please feel free to contact us via the contact page, or you can leave a comment down below and we’ll answer you as fast as humanely possible.