Please enable JavaScript in your browser to complete this form. - Step 1 of 5What is your current shop situation? *I'm a one man shop and work alone. Public or private shop.I'm an artist, I rent a chair in a studio, I have to find my own clients. We mostly don't share customers. Public or private studio.I am an artist, I have my own studio. There are more artists working here, but we each find our own clients, and don't realy share them.I'm an artist, I have my own studio, and more artists are working in my studio. We take bookings for all our artists, and provide a manager/receptionist. We share clients.I'm a manager, and I take bookings for the artists working in my studio.I have more than 1 studioDo you work with guestartists? *YesNoHow many different artists work in your shop? (guests and residents combined) *Between 1 and 4 artists.Between 4 and 10 artists.More then 10 artists artistsNextDo you ask deposits for your bookings? *Yes I do, and I'm very strict.Yes I do, but i'm not strict about it.No because I'm too affraid to ask. (but i would like to!)No because I hate the discussions about it. No, I dont like deposits. Do you get a lot of discussion about deposits? *Yes I hate it!No, I don'tDo you often have no shows? *Yes I get 1 to 5 no shows a monthYes I get 5 to 10 no shows a monthYes I get more then 10 no shows a monthNo I don't get no shows!Do you easily find replacements for no-shows? *No, I don't bother and make my designs insteadNope, I would like to but it's too short noticeSometimesYes, easy peasyPreviousNextDoes your studio and local laws require a lot of paperwork on a weekly/monthly basis?Yes, but I don't mindYes, and I dread itNot realy, it's okWhat's your country?Do you still use written business/appointment cards?YesNo, I do it digitalDo these issues happen to you?I (or my receptionist) accidentaly write(s) a wrong date/hour on themMy customer looses the cardsThe customer's ‘dog ate it' all the time!NoneDo you sometimes loose customer info? (like phone numbers, how far in their project you are, the details of what they want, contact info, ..)Doesn't everyone?With all the channels like IG, FB, mail, Tiktok, .. it's a hassle sometimesNo, I keep customer filesDo you send appointment reminders?Yes, I send a message on InstagramYes, I send an e-mail.No, I don't send remindersI give out a written version, it's up to the to remember itNextDo you have quality bookings?No, I'm not super enthusiastic about my bookingsSometimesYes, I doHow do you follow up on customers?Automated aftercare mailing.Sending messages with the customers through social media.Manual mailings asking how the healing is going.I don't follow up at the moment.Do you have a lot of reviews on Google?Yes, I do No, But i want to have more!No, not interestedHuh, What is a google review?Do you ask for customer reviews?Yes I have an automated process for thisYes I mail them manuallyYes, I verbaly askNo I dont ask for reviewsNo but i want to learn how to automate this process.NextWhat's your name?Do you have a website? (If yes fill in the url)What is your instagram name (@....)Email *Which digital calendar/software do you use for managing your studio? (Like Google Calendar, Salonised, ..)Submit
