Tattoo studio's
Customer history
It’s always good to have a clear picture of your customer’s spending habits. Did they drop €50 in the past, or a whopping €8000? Knowing their financial record can help you tailor your approach.
Curious which of your artists this customer has seen before? They might want to stick with the same artist again. Familiar faces go a long way!
Did this customer cancel their appointments with you in the past?
Did they not show up for their appointment with you in the past?
What did they get tattooed in your studio already?
Always handy!
For automated reminders eg.
Instant Customer History: Knowledge is Power
Picture this: your customer is right in front of you while you’re making a new booking. The moment you select their name, Tattoogenda serves up a summarized history.
If the system shows they’ve ghosted you before, you can quickly decide to charge a bigger deposit this time. Smart move, right?
Did it ever happen to you that you didn’t recognize a customer from over a year ago? Embarasing, we know..
While most of the management software provides a customer history, TG makes sure the relevant summarized history appears at the right time during the booking process, just so you can impress your customer with your ‘great memory’ ;).
Which artist(s) was your customer with before?
While your customer is standing in front of you and you’re starting a new booking, Tattoogenda shows you which artists in your studio they’ve worked with before.
So, while you’re making small talk, you can casually pretend you remember their session with Artist X from last year and ask how that tattoo healed. Instant personal touch guaranteed!
Spotted a Serial Canceller? Time to Adjust Your Strategy
Notice a pattern of cancellations in your customer’s history? That might just affect which artist you recommend or how much deposit you charge upfront. 😉
Be sure to lay down your deposit rules clearly. But even if you don’t, Tattoogenda’s got your back: after booking their new appointments, your customer will get an automated email with all the details nicely laid out.
No-Shows? Not Cool. Here's How Tattoogenda Helps You Deal with Them
Cancellations happen, but no-shows? That’s just not cool. If you see a customer has a history of ghosting appointments, you’ve got options: either block them from booking entirely or charge the full session upfront. And be crystal clear—no show, no refund.
This is how we fix no-shows with Tattoogenda.
Some Customers Deserve a Little Extra Love
While we treat every customer with the utmost care… let’s be honest, some might deserve it just a little bit more.
If a customer’s already dropped big bucks at your studio, maybe it’s time to reward them with a free shirt or at least a warm acknowledgment. When your receptionist (or you) books them in and sees they’ve spent a lot, it’s easy to drop a line like, “Thank you for your loyalty, we love seeing you come back!”
Missing Phone Number? Here’s Why It Matters
If a customer’s phone number is missing, Tattoogenda flashes a red warning—so you can ask for it while booking.
Without that number, TG can’t send automatic SMS reminders. And it’s not just about reminders—you’ll need it if you need to call the customer for anything, like if your artist is sick or something comes up.
Plus, if you’ve got a no-show and want to call a client who’s ready to jump in, you’ll need that number handy to act fast!
