Tattoo studio's
Deposits
The automated e-mails send a payment button to your customer.
Keep your deposits on a project level and pass it on to the next session every time.
In your calendar you can easily see which appointments have no deposit yet.
If the deposit is not paid on time, TG can send automated reminders via e-mail.
If the deposit is still not paid, TG can automatically cancel the appointment.
See a quick history of everything deposit related.
Pay a deposit in your reception, or online.
When your customer is in your studio, it’s easy to ask a deposit. They can pay cash or with the card, or whatever payment system you offer. That is what you see in the screenshot above.
If you make a booking through the phone or via e-mail, it works a bit different:
In TG, after you created a new tattoo project, your customer will receive an automated e-mail with his/her new appointment.
Inside that e-mail you can choose to ask for a digital payment. The mail will show a button to your customer, and if he/she clicks on it, they will get redirect to a payment page. The deposit will be received on your Stripe account, and your tattoo project will get updated with the payment.
In the image below you can see an example of how such mail could look like.
What we describe next is our personal preference, however if you want to charge €450 deposit for a project with 3 sessions: €150 per session, that’s fine too!
1 deposit per project
A tattoo is a project and can have 1 or more appointments.
Eg. a full sleeve is a project and it has 7 appointments: 7 separate sessions in which you will be tattooing your customers sleeve.
A deposit is paid per project. Eg. €150 deposit for the full sleeve.
If the customer shows up on their first appointment, you charge that session in full and the deposit stays.
Same for all consequent sessions.
If your customer doesn’t show on one of the sessions: you take their deposit, and ask for a new one to continue with the next sessions.
If on the last session everything went well, you can now subtract the paid deposit from your total.
Appointments without deposits
When an appointment did not receive a deposit yet, you can see a red dot on your calendar.
If you look at your weekly shedule, you will see where the risk customers are and which ones you want to give an extra call to see if they are still interested.
2 Deposit reminders
In the first automated e-mail you have asked your customers to pay a deposit by clicking on a button and pay online.
If they didn’t pay, after 5 days, TG can send a friendly reminder email.
How many days exactly (3, 5, 7, 30…) you can choose.
After that first reminder, you can again wait any number of days, to send a second reminder.
Each reminder has the payment button, so the customer only has to click and pay. It makes the process for them super easy and you will see that a lot more customers pay their deposits like this!
Auto cancellation?
If you want to take it even further, you can make TG send one more e-mail after x amount of days after the second deposit reminder.
In that e-mail you state that the appointment has been cancelled because you did not receive a deposit on time.
You can then also invite the customer to just reply on that e-mail in case they want to keep their appointments or reschedule.
Whether you use this option depends a bit on your waiting times. And how strict you can be with your customers.
Deposit history
After the third session customer A decides to book 2 more appointments, and forward their existing deposit to the new dates.
On their first new date the customer doesn’t show, so he looses €150 deposit.
Or they pay €450 deposit, for a project with 3 sessions, and each session you subtract €150 deposit.
