{"id":6367,"date":"2023-03-15T14:38:11","date_gmt":"2023-03-15T14:38:11","guid":{"rendered":"https:\/\/tattoogenda.com\/?p=6367"},"modified":"2024-10-01T16:32:46","modified_gmt":"2024-10-01T14:32:46","slug":"tattoo-customer-history","status":"publish","type":"post","link":"https:\/\/tattoogenda.com\/fr\/features\/tattoo-customer-history\/","title":{"rendered":"Tatouage de l'historique des clients"},"content":{"rendered":"
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Le studio de tatouage<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Historique des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Combien d\u00e9pensaient-ils auparavant ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Il est toujours bon d'avoir une id\u00e9e pr\u00e9cise des habitudes de consommation de vos clients. A-t-il d\u00e9pens\u00e9 50 euros par le pass\u00e9 ou 8 000 euros ? Conna\u00eetre ses ant\u00e9c\u00e9dents financiers peut vous aider \u00e0 adapter votre approche.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Artistes <\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous vous demandez lequel de vos artistes ce client a d\u00e9j\u00e0 vu ? Il se peut qu'il ait envie de s'adresser \u00e0 nouveau au m\u00eame artiste. Les visages familiers sont tr\u00e8s appr\u00e9ci\u00e9s !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Annulations ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ce client a-t-il annul\u00e9 ses rendez-vous avec vous dans le pass\u00e9 ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Absences<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ne se sont-ils pas pr\u00e9sent\u00e9s \u00e0 leur rendez-vous avec vous dans le pass\u00e9 ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Projets pr\u00e9c\u00e9dents<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Qu'ont-ils d\u00e9j\u00e0 fait tatouer dans votre studio ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Num\u00e9ros de t\u00e9l\u00e9phone<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Toujours pratique !<\/p>

\u00a0Pour les rappels automatis\u00e9s, par exemple.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Historique instantan\u00e9 des clients : La connaissance, c'est le pouvoir<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Imaginez : votre client est devant vous lorsque vous effectuez une nouvelle r\u00e9servation. D\u00e8s que vous s\u00e9lectionnez son nom, Tattoogenda vous pr\u00e9sente un r\u00e9sum\u00e9 de son historique.<\/p>

Si le syst\u00e8me montre qu'il vous a d\u00e9j\u00e0 chass\u00e9, vous pouvez rapidement d\u00e9cider de demander un acompte plus \u00e9lev\u00e9 cette fois-ci. Une d\u00e9cision intelligente, n'est-ce pas ?<\/p>

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00e9monstration du plan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous est-il d\u00e9j\u00e0 arriv\u00e9 de ne pas reconna\u00eetre un client d'il y a plus d'un an ? C'est embarrassant, nous le savons...<\/p>

Alors que la plupart des logiciels de gestion fournissent un historique des clients, TG s'assure que l'historique r\u00e9sum\u00e9 pertinent appara\u00eet au bon moment pendant le processus de r\u00e9servation, juste pour que vous puissiez impressionner votre client avec votre \u2018grande m\u00e9moire\u2019 ;).<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Avec quel(s) artiste(s) votre client travaillait-il auparavant ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Alors que votre client se trouve devant vous et que vous commencez une nouvelle r\u00e9servation, Tattoogenda vous indique les artistes de votre studio avec lesquels il a d\u00e9j\u00e0 travaill\u00e9.<\/p>

Ainsi, tout en faisant la conversation, vous pouvez pr\u00e9tendre que vous vous souvenez de leur s\u00e9ance avec l'artiste X l'ann\u00e9e derni\u00e8re et leur demander comment leur tatouage a cicatris\u00e9. Touche personnelle instantan\u00e9e garantie !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Vous avez rep\u00e9r\u00e9 un annulateur en s\u00e9rie ? Il est temps d'ajuster votre strat\u00e9gie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vous remarquez un certain nombre d'annulations dans l'historique de vos clients ? Cela pourrait avoir une incidence sur le choix de l'artiste que vous recommandez ou sur le montant de l'acompte que vous demandez d'embl\u00e9e. \ud83d\ude09<\/p>

Veillez \u00e0 \u00e9tablir clairement vos r\u00e8gles en mati\u00e8re de d\u00e9p\u00f4t. Mais m\u00eame si vous ne le faites pas, Tattoogenda vous soutient : apr\u00e8s avoir pris leurs nouveaux rendez-vous, vos clients recevront un e-mail automatis\u00e9 contenant tous les d\u00e9tails.<\/p>

\u00a0<\/p>

Vous pouvez adapter votre mod\u00e8le d'e-mail de mani\u00e8re \u00e0 ce qu'il communique clairement les r\u00e8gles de d\u00e9p\u00f4t.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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D\u00e9couvrez comment nous g\u00e9rons les d\u00e9p\u00f4ts afin de r\u00e9duire les d\u00e9sistements.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pas de spectacle ? Pas cool. Voici comment Tattoogenda vous aide \u00e0 y faire face<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les annulations sont possibles, mais les absences ? Ce n'est pas cool. Si vous constatez qu'un client a l'habitude d'annuler des rendez-vous, vous avez le choix : soit vous l'emp\u00eachez compl\u00e8tement de r\u00e9server, soit vous lui facturez d'embl\u00e9e l'int\u00e9gralit\u00e9 de la s\u00e9ance. Et soyez tr\u00e8s clair : pas de rendez-vous, pas de remboursement.<\/p>

C'est ainsi que nous r\u00e9solvons les cas de non-pr\u00e9sentation chez Tattoogenda.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Certains clients m\u00e9ritent un peu plus d'amour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nous traitons chaque client avec le plus grand soin... mais soyons honn\u00eates, certains le m\u00e9ritent peut-\u00eatre un peu plus que d'autres. petit<\/em> un peu plus.<\/p>

Si un client a d\u00e9j\u00e0 d\u00e9pens\u00e9 beaucoup d'argent dans votre studio, il est peut-\u00eatre temps de le r\u00e9compenser en lui offrant une chemise gratuite ou au moins une reconnaissance chaleureuse. Lorsque votre r\u00e9ceptionniste (ou vous-m\u00eame) enregistre un client et constate qu'il a beaucoup d\u00e9pens\u00e9, il est facile de lui dire : \u201cMerci de votre fid\u00e9lit\u00e9, nous sommes ravis de vous voir revenir !\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPlanifier une d\u00e9monstration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Num\u00e9ro de t\u00e9l\u00e9phone manquant ? Voici pourquoi c'est important<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Si le num\u00e9ro de t\u00e9l\u00e9phone d'un client est manquant, Tattoogenda affiche un avertissement rouge afin que vous puissiez le demander lors de la r\u00e9servation.<\/p>

Sans ce num\u00e9ro, TG ne peut pas envoyer de rappels automatiques par SMS. Et il ne s'agit pas seulement de rappels : vous en aurez besoin si vous devez appeler le client pour quoi que ce soit, par exemple si votre artiste est malade ou s'il y a un impr\u00e9vu.<\/p>

De plus, si vous avez une absence et que vous voulez appeler un client pr\u00eat \u00e0 se lancer, vous aurez besoin de ce num\u00e9ro \u00e0 port\u00e9e de main pour agir rapidement !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Tattoo studio’s Customer history How much did they spend before? It\u2019s always good to have a clear picture of your customer\u2019s spending habits. Did they drop \u20ac50 in the past, or a whopping \u20ac8000? Knowing their financial record can help you tailor your approach. Artists Curious which of your artists this customer has seen before? […]<\/p>\n","protected":false},"author":1,"featured_media":6525,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[39],"tags":[],"class_list":["post-6367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features"],"yoast_head":"\nTattoo customer history - 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