---
title: "Use deposit no-show or cancelled"
description: "When your customer does not show up or cancels too late you can choose to use the deposit according to your deposit rules of your studio. Before you check on the type of cancellation there's a few things we need…"
url: "https://tattoogenda.com/docs/charge-the-deposit-upon-no-show-or-cancellation/"
updated: "2023-06-02"
category: Deposits
---

# Use deposit no-show or cancelled

When your customer does not show up or cancels too late you can choose to use the deposit according to your deposit rules of your studio.
Before you check on the type of cancellation there's a few things we need to do to use the deposit amount.

![](https://tattoogenda.com/wp-content/uploads/2023/05/DEVIDER-TG-02-31-1024x96.png)

Go to **'Calendar'**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-01-1024x494.png)

This red line indicates **the current time**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-02-1024x494.png)

**Click on the appointment**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-03-1024x494.png)

**You will see the following screen**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-04-1024x494.png)

Click on **'Payment'**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-05-1024x494.png)

Here you can see if there is a **deposit available**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-06-1024x773.png)

**Enter the amount you wish to use**
( e.g. the customer did not show up so you could use the full deposit amount )

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-07-1024x773.png)

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-08-1024x676.png)

Click on **'Save'**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-09-1024x676.png)

You can see that there is a green dot into your appointment this means a payment has been made for this appointment

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-10-1024x504.png)

Hover over **your appointment**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-11-1024x504.png)

**You will get this pop up detail summary**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-12-1024x501.png)

We can see **the green dot means a payment was made**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-13-1024x501.png)

Click on **y**our appointment****

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-14-1024x504.png)

Go to **'Payment'**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-15-1024x697.png)

We can now see that **there is no deposit available**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-16-1024x691.png)

Go back to **'General'**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-17-1024x691.png)

**We will now check it as a cancellation or a no show**

Use the scrollbar to scroll down

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-18-1024x697.png)

Scroll down until you see the following options

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-19-1024x756.png)

**Choose your cancellation type and click save**

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-20-1024x813.png)

You will go back to your calendar automatically

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-21-1024x497.png)

We can now see that this appointment was a no show but we have use the deposit

![](https://tattoogenda.com/wp-content/uploads/2023/05/HOW-TO-USE-A-DEPOSIT-WHEN-NO-SHOW-OR-CANCELLATION-22-1024x505.png)

![](https://tattoogenda.com/wp-content/uploads/2023/05/DEVIDER-TG-02-31-1024x96.png)

You still have a problem or a question?
You can find a little link below called **'Still stuck? How can we help!'**

Written by
**Sharice Vandenhende**

By **Tattoogenda**