---
title: How to view a customers history
description: "![](https://tattoogenda.com/wp-content/uploads/2023/05/DEVIDER-TG-02-31-1024x96.png) #### VIEW CUSTOMER HISTORY THROUGH AN APPOINTMENT Go to **'Calendar'** ![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-01-1024x502.png) Go to **your appointment** you wish to see the related customer history of ![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-02-1024x503.png) You will see the following pop up screen and you can see all history…"
url: "https://tattoogenda.com/de/docs/how-to-view-a-customers-history/"
updated: "2023-06-02"
category: Customers
---

# How to view a customers history

![](https://tattoogenda.com/wp-content/uploads/2023/05/DEVIDER-TG-02-31-1024x96.png)

#### VIEW CUSTOMER HISTORY THROUGH AN APPOINTMENT

Go to **'Calendar'**

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-01-1024x502.png)

Go to **your appointment** you wish to see the related customer history of

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-02-1024x503.png)

You will see the following pop up screen and you can see all history projects for this customer here

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-03-1024x970.png)

Use the scrollbar to scroll down

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-04-1024x970.png)

If a customer would've canceled too late for any project it would look like this

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-05-1024x721.png)

If a customer would've not shown up for the appointment without a notice for any project it would look like this

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-06-1024x721.png)

No shows are also visible on the calendar.
Cancelations (on time or too late) are not, since we want to show the empty space in the calendar again so you can make a new booking there.

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-THROUGH-APPOINTMENT-FOR-ALL-APPOINTMENTS-20-21-1024x504.png)

![](https://tattoogenda.com/wp-content/uploads/2023/05/DEVIDER-TG-02-31-1024x96.png)

#### VIEW HISTORY THROUGH CUSTOMERS

Go to **'Customers'**

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-01-1024x502.png)

You can **search**for your customer **by name**

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-02-1024x497.png)

Make sure to uncheck this if the history your looking for has no appointments at this moment
Check this if you are sure that this customer has a future appointment

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-03-1024x498.png)

**Click on this arrow facing down** to open all the data related to this customer

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-04-1024x498.png)

Your arrow will now face up
Click this if you wish **to collapse the data**again

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-05-1024x496.png)

You can now **see all related data per tattoo project of this customer**.

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-06-1024x496.png)

**Click on this arrow facing down** to open all the appointments of this project

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-07-1024x496.png)

Notice that this arrow is also facing up.
Click this if **you wish to collapse the data**again

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-08-1024x496.png)

You now see **an overview of the appointments for this project**

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-09-1024x496.png)

e.g. **cancelled on time**

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-10-1024x284.png)

e.g. **cancelled too late**

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-11-1024x283.png)

e.g. **cancelled by notification**
( This means it was automatically cancelled by the system due the deposit reminder emails, only available on 'Expert Shop' subscriptions )

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-12-1024x297.png)

e.g. **no show**

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-13-1024x297.png)

You can click on **'Edit'**to view this appointment in full detail, and see the customers history.

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-14-1024x496.png)

You can find the **customer history**here

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-22-1024x672.png)

Use the scrollbar to scroll down

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-23-1024x672.png)

If the customer would have **cancelled too late** it would look like this

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-15-1-1024x683.png)

If the customer did **not show up** it would look like this

![](https://tattoogenda.com/wp-content/uploads/2023/05/CUSTOMER-HISTORY-TROUGH-CUSTOMERS-16-1024x715.png)

![](https://tattoogenda.com/wp-content/uploads/2023/05/DEVIDER-TG-02-31-1024x96.png)

You still have a problem or a question?
You can find a little link below called **'Still stuck? How can we help!'**

Written by
**Sharice Vandenhende**

By **Tattoogenda**